Refund policy

Returns

Every Vincent & Co print is made to order. Each work is printed, inspected and finished individually once your order is placed, which means we do not hold stock and cannot resell a returned piece. For this reason we do not accept returns or exchanges for change of mind, incorrect size selection, or colour preference.

We do stand behind every print we send. If your order arrives damaged, defective, or is not the work you ordered, we will replace it or refund it in full.

Damaged, defective or incorrect orders

Please inspect your order on arrival and contact us at info@vincentandco.art within 14 days of delivery. Include your order number and photographs of the print and its packaging, including any visible damage to the outer tube or box. We will assess the issue and arrange a replacement or refund at no cost to you. In most cases we will not require the original print to be returned, though we may ask you to retain it until the claim is resolved.

Before you order

Because each print is made individually, we ask that you check your size and framing selection carefully before completing your purchase. If you are unsure which size suits your space, contact us at info@vincentandco.art and we will help you choose.

European Union and United Kingdom orders

Under EU and UK consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer's specification or clearly personalised. As all Vincent & Co prints are produced to order, the cooling-off period does not apply. Your statutory rights in respect of faulty, damaged or misdescribed goods are unaffected.

Australian orders

Nothing in this policy limits your rights under the Australian Consumer Law. Our prints come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

Refunds

Where a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since approval, please contact us at info@vincentandco.art.

Sale items and gift cards

Gift cards are non-refundable. Sale items remain covered by the damaged and defective terms above.